Overview and Commitment

At zestivorlux, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our business growth services. We're committed to being transparent about our data practices and giving you control over your information.

This privacy policy applies to all services offered by zestivorlux, including our website, consultation services, and any related communications. By using our services, you acknowledge that you've read and understood this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Contact details such as name, email address, and phone number
• Business information including company name, role, and industry
• Communication preferences and consultation requests
• Financial information necessary for service delivery
• Feedback and correspondence you send to us

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information:

• Device information including IP address and browser type
• Website usage patterns and page interactions
• Location data based on IP address
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for specific business purposes that benefit both our relationship and your business growth objectives:

• Providing consultation services and business growth support
• Communicating about services, updates, and relevant business insights
• Customising our services to meet your specific business needs
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Processing payments and managing client accounts

We process your data based on legitimate business interests, contractual necessity, or your explicit consent. Where we rely on legitimate interests, we've carefully balanced our business needs against your privacy rights.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:

• With trusted service providers who help us deliver our services
• When required by Australian law or legal process
• To protect our rights, property, or the safety of others
• In connection with a business transaction like a merger or acquisition
• With your explicit consent for specific purposes

Any third-party service providers we work with are carefully vetted and bound by strict confidentiality agreements. They can only use your information for the specific services they provide to us.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within a reasonable timeframe and may need to verify your identity before proceeding.

Data Security and Protection

We take the security of your personal information seriously and have implemented comprehensive measures to protect it:

• Encryption of data both in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Staff training on privacy and security best practices
• Secure backup and disaster recovery procedures

While we strive to protect your information using industry-standard security measures, no system is completely secure. We regularly review and update our security practices to address emerging threats and vulnerabilities.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Our retention periods vary depending on the type of information and legal requirements:

When we no longer need your information, we securely delete or anonymise it using industry-standard data destruction methods.

International Data Transfers

Your personal information is primarily stored and processed in Australia. However, some of our trusted service providers may be located overseas, including in the United States and European Union.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognised under Australian privacy law. These transfers are only made when necessary for service delivery and with appropriate protection measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. We use:

• Essential cookies required for basic website functionality
• Analytics cookies to understand website usage patterns
• Preference cookies to remember your settings and choices
• Marketing cookies to show relevant content and measure campaign effectiveness

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We respect your choices and provide clear information about the cookies we use.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.